Wave 1 2025 Customer Insights Journey Chat With Amey Holden

*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***

The release notes for Dynamics 365 Wave 1 2025 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! 

You can find Amey in the following places: 

🟣 LinkedIn:  https://www.linkedin.com/in/amey-holden/

🟣 Website: https://www.ameyholden.com  

You can watch the video here:

🚀 New and planned features for Dynamics 365 Customer Insights – Journeys, 2025 release wave 1

🎯 New and planned features for Dynamics 365 Customer Insights – Data, 2025 release wave 1

 Wave 2 2024 Change History: 

✅ Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/change-history#features-added-to-release-plan-3

📆 Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/change-history#release-date-changed-3

❌ Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave2/change-history#features-removed-from-release-plan-3

Wave 1 Item Links: 

1️⃣ Create journeys by using Copilot to describe them
2️⃣ Export your data to your own storage for custom reporting
3️⃣ Wait on segment membership to trigger next step in a journey
4️⃣ Respect quiet times, engage based on location and time zones
5️⃣ Pause and resume journeys to handle unplanned events
6️⃣ Allow individuals to re-enter a one-time, dynamic segment journey
7️⃣ Maximize event capacity with waitlist registrations
8️⃣ Set up and execute pre- and post-event communications
9️⃣ Collect extra customer info without updating your data model
1️⃣0️⃣ Create event portals with event & registration details – Power Pages
1️⃣1️⃣ Automate seamless handoffs between marketing and sales
1️⃣2️⃣ Create an event portal on your own website

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