There are currently 271 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, Marketing and of course, Forms Pro.

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Mask And Unmask Content In Microsoft Clarity

One of the coolest things about Microsoft Clarity is also one of the things I find the creepiest, and that’s the ability to sit and watch recordings of your website visitors and see how they interact with the pages. It’s very useful and gives fantastic insight. What about the data that is being sent back? … Continue reading Mask And Unmask Content In Microsoft Clarity

Applying Filters To Data In Microsoft Clarity

There are a ton of ways to filter the data being displayed on the dashboard in Microsoft Clarity. You’ve got the same set of filters also used to narrow or broaden the data viewed for recordings. Heatmaps can also be filtered, although don’t have all the same filters available as the dashboard and recordings. In … Continue reading Applying Filters To Data In Microsoft Clarity

Understanding Heatmaps In Microsoft Clarity

We’ve seen recordings in Clarity, and the integration Microsoft Clarity has with Google Analytics. Next, let’s take a look at heatmaps. Heatmaps are not new, with many great email marketing products including them to see where on your emails the recipients clicked and interacted. It’s a way to visualise your email to gauge how successful … Continue reading Understanding Heatmaps In Microsoft Clarity

Google Analytics Integration With Microsoft Clarity

I’ve mentioned before, Microsoft Clarity is not a replacement for Google Analytics, nor is it a comparable product. Instead, it should be used in addition to Google Analytics. In fact, there is a Google Analytics integration from Microsoft Clarity. Connecting the two products provides a session playback link within Google Analytics which can be added … Continue reading Google Analytics Integration With Microsoft Clarity

Reviewing Recordings In Microsoft Clarity

You’ve added the tracking code to your website, and you’ve been looking over the dashboard…. now let’s check out the recordings! A recording covers a session that occurred on your site. What’s a session? It’s defined as the amount of time a user spent on your site. A single user can open multiple sessions that … Continue reading Reviewing Recordings In Microsoft Clarity

Overview Of Microsoft Clarity Dashboard

Once your Microsoft Clarity tracking code has been added to your website, and you’ve waited a few hours, it’s time to check out your data. In this post, let’s walk through the dashboard to get an understanding of the metrics and analytics provided. After logging in to Microsoft Clarity, you can navigate to your project … Continue reading Overview Of Microsoft Clarity Dashboard

Share D365 Customer Voice Survey Via URL With The Correct Language

Creating surveys in D365 Customer Voice and adding multiple languages provides organisations with a way to request feedback in their language of choice. I’ve got a post about how to add the various languages to your survey, and how you can embed a survey on a webpage and set a specific language. What if you … Continue reading Share D365 Customer Voice Survey Via URL With The Correct Language

Set Language For D365 Customer Voice Survey Embedded On Website

In a previous post, I walked through how to add multiple languages to a survey in Dynamics 365 Customer Voice. Your surveys can then be embedded on a website, providing the ability for them to be responded to from a web page. Simply embedding them using the code provided in D365 Customer Voice will make … Continue reading Set Language For D365 Customer Voice Survey Embedded On Website