The blog
Articles about CRM, marketing technology, customer experience and the platforms that connect them.
Search the archive or narrow it down by category and topic.
624 articles found

Understanding how people find your website is useful, but what happens when they get an answer from an AI assistant without ever visiting it?…

Microsoft Clarity is a useful way to see how people interact with your website. I’ve been using it since it first came out in…

Someone downloads a white paper from your website. Someone else attends three webinars, explores your product pages and then requests a demo. Both have…

A contact can open every email you send and still have no intention of buying, while someone who barely engages with your marketing could…

If you’ve not being using Microsoft Clarity, it’s definitely a tool worth using. It’s totally free, and is a user behaviour analytics tool that…

Creating reports in GA4 is useful for monitoring AI traffic, but Explorations let you dig deeper into what is actually happening. You can bring…

I was looking through the acquisition reports for my website when I noticed a channel I hadn’t seen before: AI Assistant (released in May…

When we think about creating a website and building our own brand, it’s easy to jump straight to the visual stuff. What colours should…

For years, the steps were pretty simple. You had a question, you searched Google, clicked on a promising result and landed on someone’s website…

Most of the time, we use AI when we need something. We open ChatGPT or Claude, ask a question, get an answer and move…

You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…

You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…