Predefined Placeholder Access In Customer Insights – Journeys

One of the cool things you can use in Emails in Realtime Marketing (in the Customer Insights – Journeys) app is personalisation. Accessing data is pretty simple, and Microsoft have even provided a list of pre-defined values for you such as Full Name and First Name to add to your emails. You can also add … Continue reading Predefined Placeholder Access In Customer Insights – Journeys

Using Inline Conditions In Email Subjects -Customer Insights Journeys

There are so many options in Realtime Marketing emails for creating conditional and personalised content. Most of it is pretty easy to add, and a few clicks of buttons and you’re on your way. What about when it comes to determining what goes in to the subject or preview text of the email? It’s not … Continue reading Using Inline Conditions In Email Subjects -Customer Insights Journeys

Checking Contact Attributes Or Contact Point Consent Records In Realtime Marketing

If you aren’t already aware, it’s good to understand the difference between how consent is handled in Outbound Marketing vs. Realtime Marketing specifically for Contacts. Outbound looks at three different fields on the Contact record. You have a an Email field, Bulk Email field and Allow Tracking field. All are set to either Allow or … Continue reading Checking Contact Attributes Or Contact Point Consent Records In Realtime Marketing

Sending Event Registration QR Code Via SMS

In previous posts we’ve looked at sending out Event Registration information dynamically rather than needing to create emails individually for different Events. Also, the difference between doing a button with ‘Add To Calendar’ and also pulling in the right QR code. I was asked by a blog reader, how can we text the QR code … Continue reading Sending Event Registration QR Code Via SMS

Send Unique Event Registration Response Emails For Each Event Using No Code

Back in June 2022, I wrote a blog showing how you could create a custom trigger, and build a couple of flows in Power Automate to generate one journey for ALL of your Events if you wanted to. The challenge otherwise was there was no way to get a unique ics file for each person … Continue reading Send Unique Event Registration Response Emails For Each Event Using No Code

Auto Responder Emails For Gated Content Via Realtime Forms

Triggers in the Marketing App (Customer Insights – Journeys) are pretty awesome. They can be used to create what can be a very manually arduous task and turn it in to something automated that can just run on it’s own with you needing to step in and set stuff up. Even better, there are quite … Continue reading Auto Responder Emails For Gated Content Via Realtime Forms

Removing Email Addresses From Suppression In D365 Marketing

In a previous post, I reviewed the ability to manage consent from Contact and Lead records in Customer Insights – Journeys (D365 Marketing). As of the time of writing this post, that is still a preview feature for removing email addresses from suppression. Another preview feature is the ability to remove email addresses from suppression, … Continue reading Removing Email Addresses From Suppression In D365 Marketing

Access To Manage Consent From Lead And Contact Records

The March 2024 release for Customer Insights – Journeys includes a much awaited for feature. The ability to manage consent from Lead and Contact records is finally here! It is this feature from the Wave 1 2024 release plan, and the documentation can be found here. However, with many things, there is more to learn … Continue reading Access To Manage Consent From Lead And Contact Records

Resolving Error While Creating Target Entity Issue on Realtime Marketing Form Submissions

I’m hoping this helps people who have scratched their head for ages wondering why their Leads or Contacts are not being created when someone submits a Realtime Marketing Form. This has actually occurred for two different clients in a given week, so time for a post about. All you see is that the form submission … Continue reading Resolving Error While Creating Target Entity Issue on Realtime Marketing Form Submissions

Using Google Tag Manager For Your Realtime Marketing Form Scripts

I’ve shared information on getting set up with Google Tag Manager in the past, and also on how to add different scripts to work with your Realtime Marketing scripts. In this post I will show you how you can include all of your form related scripts to run using Google Tag Manager (GTM). This means … Continue reading Using Google Tag Manager For Your Realtime Marketing Form Scripts