If you use Dynamics 365 Marketing and/or are a System Administrator for an organisation that uses it, this post is for you. Microsoft are great at putting out updates for the Marketing app, but as of yet there is no way for you to be notified about them. That means there could be new and … Continue reading Update D365 Marketing To The Latest Version

Personalisation of emails using dynamic text (pre-defined tokens) has been around in Dynamics 365 Marketing for some time. You can add in text that you pull in from the Contact record, or from records related to the Contact. For things like the Contact’s First or Last Name, that’s pretty simple and easy to do. However, … Continue reading Adding & Using Dynamics Pre-defined Tokens In D365 Marketing

One of the common requests for processes when a submission from a D365 Marketing Form is received is an email notification. Strangely this isn’t something that exists out of the box, but we can create a process using Power Automate to do this. In this post, I will walk through an example of a flow … Continue reading Create An Email Notification For Each D365 Marketing Form Submitted

I’ve got a quick blog post here, easy to follow and implement, but makes things a whole lot simpler when trying to share files with your Contacts using D365 Marketing. Let’s look at how you can upload a file, then add a button to your Marketing Email and link it back to the document as … Continue reading Adding A File Download To A Marketing Email Button

For my own website, I have a way for people to subscribe to different categories of blog posts. I give them a subscription page and the option to select which types of content to receive. I appreciate that not everyone is interested in all of the areas I cover, so they can select accordingly so … Continue reading D365 Real-time Marketing, RSS Feeds & Subscription Centres

Last week we saw the release of the Dynamics 365 Wave 1 2022 release notes from Microsoft. Lisa Crosbie and I talked through our favourites on The UP Podcast on our top picks episode, and then I walked through all of the Marketing related ones in a video. BUT, I wanted to find out what … Continue reading D365 Marketing Chat With Amey Holden – Discussing Marketing Features from Wave 1 2022

If you are on my website reading this, I think you know that I LOVE MARKETING right? If not, just know that I definitely do. 😊 So I am really excited that the Wave 1 2022 Release notes from Microsoft covers a TON of new features and functionality specifically for Dynamics 365 Marketing. I’ve made … Continue reading Wave 1 2022 Release – D365 Marketing Features

Using Outbound Marketing, one of the most common ways to determine the list of Contacts to go through a Customer Journey and get emails is to use a Segment. One could argue this is the MOST IMPORTANT aspect of the Journey. Get the filtering wrong and you risk missing people out, or much much worse, … Continue reading Managing Email Bounces In D365 Marketing

This post is important if you use Dynamics 365 Marketing. It’s important if you want to use Google Analytics (GA) for tracking your goals, and want to know exactly how many form submissions you’ve had for each form. Easy right? Hmm, well not if you want to use the same form, or the same thank … Continue reading Tracking D365 Marketing Form Submissions in Google Analytics

If you missed it, l did the A to Z of D365 Marketing about six months ago. It was a series with 26 videos covering various functionality and the features in the Microsoft Dynamics 365 Marketing App. It was pretty popular and helped many figure out how they could get the most from the app, … Continue reading New Series Coming Soon! A – Z Of Real-time Marketing