Hi, I’m Megan Walker, a CRM Solutions Architect specialising in customer relationship management, marketing automation, system integrations and solution architecture.

Over the past decade I’ve worked with organisations of all sizes to design, build and improve customer engagement solutions. Much of that work has centred on the Microsoft ecosystem, where I’ve been recognised as a Microsoft Most Valuable Professional (MVP), spoken at international conferences, written hundreds of technical articles, created educational videos, and helped thousands of professionals get more from their technology.

As the CRM landscape continues to evolve, so is this website. While you’ll still find an extensive library of Microsoft-focused content, you’ll also see an increasing focus on HubSpot, CRM architecture, integration design, marketing automation and the principles that underpin successful customer platforms, regardless of the technology being used.

Everything I create is guided by the same principles I use when designing solutions for clients: practical, reliable, easy to understand, and grounded in real-world experience. Whether you’re implementing HubSpot, working with Microsoft technologies, or designing integrations between multiple platforms, my goal is to help you make informed architectural decisions and build solutions that are scalable, maintainable and effective.