CRM. MARKETING. TECHNOLOGY.
Ideas, insights and practical advice for CRM and marketing professionals.
I’m Megan Walker, a consultant and blogger with a passion for sharing content on CRM systems, Marketing Technology, and building better customer experiences.
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LATEST POST
Connecting Microsoft Teams Webinars to HubSpot: A Practical Guide
Read article →: Connecting Microsoft Teams Webinars to HubSpot: A Practical GuideI’ve worked with Microsoft Teams Webinars for quite a few years, mostly thanks to the Webinars I did with Amey Holden while working with Customer Insights – Journeys.…
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Ideas for improving support, self-service and feedback to create better experiences for customers and service teams.
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Hands-on guidance for platforms, configuration, automation, integrations and the technology behind modern business systems.
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Thoughtful approaches to CRM strategy, process design, governance, reporting and turning data into better decisions.
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Explore reflections and practical advice about career development, personal branding and sharing knowledge with others.
Latest articles
Fresh ideas and practical advice.
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Getting Started With HubSpot Meeting Scheduler
If you’ve followed my blog for a while, you’ll know I’ve written about Microsoft Bookings quite a bit over the…
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Exploring AI Topic Insights in Microsoft Clarity
Understanding how people find your website is useful, but what happens when they get an answer from an AI assistant…
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Check Your Microsoft Clarity Consent Setup For More Complete Recordings
Microsoft Clarity is a useful way to see how people interact with your website. I’ve been using it since it…
Hi, I’m Megan 👋🏼
Consultant. Architect. Blogger.
With years of experience across various CRM systems, marketing and SEO technology, and the Microsoft Power Platform, I share practical advice and real-world insights to help you solve problems, build better solutions and move your ideas forward.