There are currently 571 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, and D365 Marketing (Customer Insights - Journeys).


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Make Dataverse Work Smarter: Examples of Power Fx Formula Fields

If you’ve been around for some time in the CRM/D365/CDS/Oakdale/Dataverse world, you will at some point have created a Calculated field. The ability to do sums, division, multiplication, setting values based on other fields is nothing new. A replacement for these calculated fields is to create them using the formula option. Formula columns have been … Continue reading Make Dataverse Work Smarter: Examples of Power Fx Formula Fields

Build a Modern Delete Confirmation Popup in Your Custom Page

It’s pretty easy to add an expression in your custom pages to allow someone to delete a record. Sure, they still need to have a Dataverse security role that gives them delete permissions for that to work, but we shouldn’t make it so easy that someone could make a mistake without some kind of confirmation. … Continue reading Build a Modern Delete Confirmation Popup in Your Custom Page

Advanced Journey Logic: Evaluating Specific Form Fields in Customer Insights

If you use Customer Insights – Journeys, and are using Realtime marketing forms on your website, there is a strong possibility you also have journeys running when a form is submitted. This is easy, and even better that we have a marketing form submitted trigger out of the box that can be used. Have you … Continue reading Advanced Journey Logic: Evaluating Specific Form Fields in Customer Insights

Create Hierarchy Overview Of Compliance Setup In Customer Insights – Journeys

There have been a few blog posts out over the past few months that focus on how to use the latest functionality related to providing a hierarchy overview to your users. We’ve had hierarchy logic for a long time in D365, but this approach is really cool because it can be created for not only … Continue reading Create Hierarchy Overview Of Compliance Setup In Customer Insights – Journeys

Use The Dynamics Environment Default Theme In Your Custom Pages

Themes have been around in Dataverse/D365/CRM for years and years. In fact, I wrote about how to create them back in 2017 when I first started this blog! There has since been an additional way to modify the app headers (although I am not a fan because it is limited and there is no way … Continue reading Use The Dynamics Environment Default Theme In Your Custom Pages

Can You Hide The View In Browser Link When Viewing In Browser?

I recently had a question via my blog that asked about the View In Browser link you can add to your emails in Customer Insights – Journeys. Specifically, when someone clicks that from the email and they are in fact ‘viewing in browser’, can it be hidden? Otherwise it is a bit circular, view in … Continue reading Can You Hide The View In Browser Link When Viewing In Browser?

Creating Dynamic Cascading Dropdowns with Related Entities in a Custom Page

If you are used to customisation in Model-driven Apps you will know that out of the box you can add a lookup field then filter a second one based on a selection made from the first. Call it a cascading, dependent or hierarchy connection between the two. This is something pretty common that you might … Continue reading Creating Dynamic Cascading Dropdowns with Related Entities in a Custom Page

Disconnect From Sales Sequence Via Customer Insights Trigger

If you use Sales Sequences AND Customer Insights – Journeys you may have noticed another post from me about how to add someone to a Sales Sequence when someone is going through a Journey. That could be a massive help! But what about needing to take someone and disconnect from Sales Sequences? Maybe you have … Continue reading Disconnect From Sales Sequence Via Customer Insights Trigger