There are currently 322 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, D365 Marketing and of course, Customer Voice.

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Events In D365 Marketing – The Customer Journey For Your Event

If you’ve been following along in the mini-series about creating and managing a webinar using Dynamics 365, you will already have your Marketing Form, Event and Marketing Emails all created and ready to go. Now we just need to put all of it together and create a nice Customer Journey. In this post, I will … Continue reading Events In D365 Marketing – The Customer Journey For Your Event

Events In D365 Marketing – Creating Marketing Emails

In the guide to creating and managing a webinar event using Dynamics 365 Marketing, we’ve come to one of my favourite parts, the Marketing Emails. I enjoy constructing the content, thinking of how to communicate with clients in an engaging way, and trying to appeal to them in a way that is informative and friendly … Continue reading Events In D365 Marketing – Creating Marketing Emails

Events In D365 Marketing – Adding Events

This post continues on in the mini-guide to planning a webinar using Dynamics 365 Marketing. In this post we will look at actually adding the Event record, adding team members and a speaker, customising the calendar file, and finally, adding the marketing form for the event to your website. Let’s look at the steps! From … Continue reading Events In D365 Marketing – Adding Events

Events In D365 Marketing – Adding Team Members & Speakers

On to Part Two of this mini-series, all about using D365 Marketing when planning and conducting webinars for an organisation. This is all about adding your team members and speakers. You could do this while adding your event, but sometimes it’s good to just get all the pieces together before getting to that point. So … Continue reading Events In D365 Marketing – Adding Team Members & Speakers

Events In D365 Marketing – Creating Your Registration Form

If you’re going to host a webinar, there is a lot of planning involved. First, you need a topic! What subject are you going to focus on? Second, you need a speaker! Who will be your subject matter expert? Once you’ve got that sorted, you then need to promote it, get people to register and … Continue reading Events In D365 Marketing – Creating Your Registration Form

Adding Existing Contacts To Subscription Lists

In a previous post, we looked at how to set up your own custom subscription center page. Giving your Contacts the ability to add or remove themselves from various subscription lists makes it easy for them, and means you don’t have to do lots of manual work. However, what about when you first start introducing … Continue reading Adding Existing Contacts To Subscription Lists

Five Ways To Use Buttons In D365 Marketing

When adding a button to your marketing emails in the D365 Marketing App, there are quite a few options available. Most of them are very specific in terms of their functionality, and at first glance the URL option might seem relatively simple. However, this option can be pretty flexible with some knowledge of how the … Continue reading Five Ways To Use Buttons In D365 Marketing

Setting Up Your Custom Subscription Page In D365 Marketing

For any organisation creating content and planning on using that content in their marketing efforts, making sure you are reaching people who actually want that content is key. Although it would be nice to think all of my own subscribers want ALL of my content, that would be naïve and slightly short-sighted. With that in … Continue reading Setting Up Your Custom Subscription Page In D365 Marketing