There are currently 592 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, and D365 Marketing (Customer Insights - Journeys).


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HELP! My Segments Have Expired In Customer Insights – Journeys

It was a little ‘feature’ introduced in the February 2026 release for Customer Insights – Journeys, and one that has probably gone by un-noticed by many users, but is slowly starting to pop up as a surprise to people. If you don’t use a segment for 30 days, it will be made expired. You haven’t … Continue reading HELP! My Segments Have Expired In Customer Insights – Journeys

Add Information Buttons To Provide Additional Details For Custom Page Users

As you start adding custom pages to your model-driven apps in Dataverse (D365), it’s good to provide as much information and assistance to your users to give additional help where needed. A lot of times a tooltip can be used where extra text gets displayed when a user hovers their mouse over a control. Although … Continue reading Add Information Buttons To Provide Additional Details For Custom Page Users

Wave 1 2026 Customer Insights Journey Chat With Amey Holden

The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about each proposed new feature from the Customer Insights – Journeys section. You can find Amey in the following places: 🟣 LinkedIn: https://www.linkedin.com/in/amey-holden 🟣Wave 1 2025 Customer Insights Journey Chat With Amey … Continue reading Wave 1 2026 Customer Insights Journey Chat With Amey Holden

Add Activities To A Record Timeline Using Custom Pages

Activities are a pretty common way to understand and manage records in Dataverse/D365. Users can add tasks, appointments, phone calls, and custom activities via the timeline on a record. Account Managers and Business Development Managers can review timelines to see what has been happening with that record before calling them, and Customer Service Reps can … Continue reading Add Activities To A Record Timeline Using Custom Pages

Adding Multiple Screens To A Custom Page To Provide Confirmation Of New Record Creation

One of the main differences with Canvas Apps and Custom Pages is that most times a Custom Page has just one screen. I say most times, because there are times where an extra screen is valuable and CAN be enabled. Consider someone using a custom page in Dynamics 365 to create a new record. You … Continue reading Adding Multiple Screens To A Custom Page To Provide Confirmation Of New Record Creation

Create Reusable Content Cards in Customer Insights Using Content Blocks

Who likes things to make your life easier? Who hates doing the same thing over and over again? Well, me, on both counts. Each week I put together the D365 Marketing Weekly newsletter and the email that goes along with it. Each article has a title, author, description, image and a button with a link. … Continue reading Create Reusable Content Cards in Customer Insights Using Content Blocks

Show Loading Screen In Your Custom Page While Your Collection Is Created

If you have been creating Custom Pages, hopefully you are used to creating collections by now. A collection is a temporary table you build and use inside your the custom page to store and change data on the fly. It’s perfect for holding records you gather, reshape, or filter without constantly hitting Dataverse or another … Continue reading Show Loading Screen In Your Custom Page While Your Collection Is Created