Recording Anonymous Feedback While Capturing Variables In D365 Customer Voice

We can import contacts AND variables to Dynamics 365 Customer Voice so we can send out personalised surveys. This is great because it means we can still send out surveys with related data being displayed for the respondent, and do so without using Microsoft Power Automate. Prior to sending out the survey, we can also … Continue reading Recording Anonymous Feedback While Capturing Variables In D365 Customer Voice

Creating Alert Rules & Managing Alerts In D365 Customer Voice

In a previous post, I’ve reviewed and explained how to set up and use Satisfaction Metrics in Dynamics 365 Customer Voice. This is a great way to really understand just how happy, or unhappy your customers are. We can also create alerts in Customer Voice, giving us the ability to stay up to date when … Continue reading Creating Alert Rules & Managing Alerts In D365 Customer Voice

Import Contacts AND Variables To Send Personalised Surveys From D365 Customer Voice

If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and then send them an email with a link to take a survey. You can then use the name as a variable in the survey or email template, but that’s it…. or … Continue reading Import Contacts AND Variables To Send Personalised Surveys From D365 Customer Voice

Share D365 Customer Voice Survey Via URL With The Correct Language

Creating surveys in D365 Customer Voice and adding multiple languages provides organisations with a way to request feedback in their language of choice. I’ve got a post about how to add the various languages to your survey, and how you can embed a survey on a webpage and set a specific language. What if you … Continue reading Share D365 Customer Voice Survey Via URL With The Correct Language

Set Language For D365 Customer Voice Survey Embedded On Website

In a previous post, I walked through how to add multiple languages to a survey in Dynamics 365 Customer Voice. Your surveys can then be embedded on a website, providing the ability for them to be responded to from a web page. Simply embedding them using the code provided in D365 Customer Voice will make … Continue reading Set Language For D365 Customer Voice Survey Embedded On Website

Adding Multiple Languages To Your D365 Customer Voice Survey

Dynamics 365 Customer Voice surveys are added initially using the Default language based on the language of the Microsoft Office 365 environment where Customer Voice is set up. Additional languages can be added to a survey, providing a way to request feedback in languages more familiar or native to the respondents. If there is a … Continue reading Adding Multiple Languages To Your D365 Customer Voice Survey

Sending Notifications From The Details Of Survey Responses

Microsoft is continually making changes to Dynamics 365 Customer Voice. This includes new functionality that’s immediate and noticeable and sometimes comes in the form of a simple new field that allows us to do so much more. The Details of the Survey Response or msfp_questionresponseslist field is one such field. In this post let’s dig … Continue reading Sending Notifications From The Details Of Survey Responses

Forms VS D365 Customer Voice – What Is The Difference?

Microsoft Forms has been around since 2016. In walks Microsoft Forms Pro in 2019, then it’s changed to Dynamics 365 Customer Voice in July 2020. I created a comparison table for Forms VS Forms Pro, which is now out of date and redundant. So, what is the difference between Forms and Customer Voice? Microsoft Forms … Continue reading Forms VS D365 Customer Voice – What Is The Difference?

Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice. Once a survey response is submitted by a respondent, this creates a Customer Voice Survey Response record in the corresponding Common Data Service environment. If Satisfaction Metrics were set up for … Continue reading Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

Overview Of Satisfaction Metrics in D365 Customer Voice

Dynamics 365 Customer Voice has a fantastic feature that never existed in Forms Pro OR in Voice of the Customer, and that’s Satisfaction Metrics. You can use specific questions to add up to 10 metrics to a project, giving an organization the ability to track the levels of satisfaction in a variety of ways. Three … Continue reading Overview Of Satisfaction Metrics in D365 Customer Voice