Adding Multiple Languages To Your D365 Customer Voice Survey

Dynamics 365 Customer Voice surveys are added initially using the Default language based on the language of the Microsoft Office 365 environment where Customer Voice is set up. Additional languages can be added to a survey, providing a way to request feedback in languages more familiar or native to the respondents. If there is a … Continue reading Adding Multiple Languages To Your D365 Customer Voice Survey

Sending Notifications From The Details Of Survey Responses

Microsoft is continually making changes to Dynamics 365 Customer Voice. This includes new functionality that’s immediate and noticeable and sometimes comes in the form of a simple new field that allows us to do so much more. The Details of the Survey Response or msfp_questionresponseslist field is one such field. In this post let’s dig … Continue reading Sending Notifications From The Details Of Survey Responses

Forms VS D365 Customer Voice – What Is The Difference?

Microsoft Forms has been around since 2016. In walks Microsoft Forms Pro in 2019, then it’s changed to Dynamics 365 Customer Voice in July 2020. I created a comparison table for Forms VS Forms Pro, which is now out of date and redundant. So, what is the difference between Forms and Customer Voice? Microsoft Forms … Continue reading Forms VS D365 Customer Voice – What Is The Difference?

Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

In another post, I provided an overview of how Satisfaction Metrics are set up and then captured on Surveys and Projects in Customer Voice. Once a survey response is submitted by a respondent, this creates a Customer Voice Survey Response record in the corresponding Common Data Service environment. If Satisfaction Metrics were set up for … Continue reading Creating Actions Triggered by Satisfaction Metric Values in Customer Voice

Overview Of Satisfaction Metrics in D365 Customer Voice

Dynamics 365 Customer Voice has a fantastic feature that never existed in Forms Pro OR in Voice of the Customer, and that’s Satisfaction Metrics. You can use specific questions to add up to 10 metrics to a project, giving an organization the ability to track the levels of satisfaction in a variety of ways. Three … Continue reading Overview Of Satisfaction Metrics in D365 Customer Voice

The Upgrade Process From Forms Pro To Customer Voice

If you are currently a Forms Pro customer, hopefully, you didn’t miss the announcement a few weeks ago: Forms Pro is becoming Dynamics 365 Customer Voice. Upgrades will begin in August, but what should you expect? Let’s take a quick look. Once your transition has occurred and you go to https://forms.office.com/ you will see a … Continue reading The Upgrade Process From Forms Pro To Customer Voice

Forms Pro Becomes Customer Voice

What? Why? When? All valid questions. During the Inspire event (July 21st 2020) Microsoft made a massive announcement about changes coming to their survey and feedback offering. It seems like about a year ago that Microsoft launched Forms Pro (pretty much give or take a few weeks!), which provided functionality tied into the Common Data … Continue reading Forms Pro Becomes Customer Voice