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*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***
The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about each proposed new feature from the Customer Insights – Journeys section.
You can find Amey in the following places:
🟣 LinkedIn: https://www.linkedin.com/in/amey-holden
🟣Wave 1 2025 Customer Insights Journey Chat With Amey Holden Website: https://www.ameyholden.com
You can watch the video here:
Wave 1 2026 D365 Marketing Overview 🚀 Customer Insights – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features
Wave 1 Item Links:
1️⃣ Boost engagement with Copilot-powered conversational text messages – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-engagement-copilot-powered-conversational-text-messages
2️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
3️⃣ Set message expirations to keep communication relevant – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/set-message-expirations-keep-communication-relevant
4️⃣ Automatically update emails with the latest content – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/automatically-update-emails-latest-content
5️⃣ Transform customer journeys into action with record creation – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales
Check out the latest post:
Open Custom Page For Multiple Selected Records In A View Or SubGrid
Unsure about your Customer Insights set up?
Customer journeys are powerful, but only if the platform, data model, and compliance framework are aligned.
I work with teams using Customer Insights Journeys to make sure it is set up correctly, data is compliant, and journeys deliver without surprises.
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