I’m taking on a challenge: walking 50 KM in under 10 hours in honour of two incredible women who are both bravely facing chemotherapy right now.
🩷 I’m fundraising for Cancer Research UK 🩷
If you can help, every donation, big or small, helps bring us closer to a cure
A weekly issue covering features, functionality and news on the topic of Marketing, specifically covering Dynamics 365 Marketing and other interesting tools and tips for anyone interested in the subject.
Subscribe Here
*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***
The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about each proposed new feature from the Customer Insights – Journeys section.
You can find Amey in the following places:
🟣 LinkedIn: https://www.linkedin.com/in/amey-holden
🟣Wave 1 2025 Customer Insights Journey Chat With Amey Holden Website: https://www.ameyholden.com
You can watch the video here:
Wave 1 2026 D365 Marketing Overview 🚀 Customer Insights – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features
Wave 1 Item Links:
1️⃣ Boost engagement with Copilot-powered conversational text messages – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-engagement-copilot-powered-conversational-text-messages
2️⃣ Boost customer confidence with branded content links – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
3️⃣ Set message expirations to keep communication relevant – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/set-message-expirations-keep-communication-relevant
4️⃣ Automatically update emails with the latest content – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/automatically-update-emails-latest-content
5️⃣ Transform customer journeys into action with record creation – https://learn.microsoft.com/en-gb/dynamics365/release-plan/2026wave1/customer-insights/dynamics365-customer-insights-journeys/close-leads-faster-automating-seamless-handoffs-between-marketing-sales
Check out the latest post:
Add Information Buttons To Provide Additional Details For Custom Page Users
Unsure about your Customer Insights set up?
Customer journeys are powerful, but only if the platform, data model, and compliance framework are aligned.
I work with teams using Customer Insights Journeys to make sure it is set up correctly, data is compliant, and journeys deliver without surprises.
A weekly issue covering features, functionality and news on the topic of Marketing, specifically covering Dynamics 365 Marketing and other interesting tools and tips for anyone interested in the subject.
Subscribe Here
I’m taking on a challenge: walking 50 KM in under 10 hours in honour of two incredible women who are both bravely facing chemotherapy right now.
🩷 I’m fundraising for Cancer Research UK 🩷
If you can help, every donation, big or small, helps bring us closer to a cure