Microsoft Forms has been around since 2016. In walks Microsoft Forms Pro in 2019, then it’s changed to Dynamics 365 Customer Voice in July 2020. I created a comparison table for Forms VS Forms Pro, which is now out of date and redundant. So, what is the difference between Forms and Customer Voice?
Microsoft Forms is accessed from https://forms.office.com, while D365 Customer Voice is accessed from https://customervoice.microsoft.com. If you aren’t seeing functionality you expect, check the URL at the top to make sure you are actually using the correct product first.
To help understand the differences between the two, I’ve created a comparison table showing an area of functionality, a brief description and then an indicator if it can be used in Forms, D365 Customer Voice or both.
[supsystic-tables id=2]
Hope the comparison helped. I will try to keep this updated as new features are released. Anything you think I have missed? Let me know in the comments below!
22 responses
THANK YOU!!!!
You are very welcome Kelly!
Great overview! I see that it is not possible to “Configure A Microsoft Flow From Blank” with Forms, if I test this, it works. Are there plans to remove this functionality?
Hi Bernd. Ah, OK I can see that was misleading, so I have adjusted that part of the table. It refers to being able to do this from within the survey tool/application itself. So yes, you can create flows using Power Automate and the Forms connector, but not from within Forms. Hope that makes sense!
Hi Megan
Do I need to have Dynamics 365 licence to use customer voice ?
What flavour (Forms or User Voice) comes with the E5 licence ?
Thanks
Nigel
Hi Nigel, sorry for the delay. This should give you all you need in terms of cost and licensing: https://docs.microsoft.com/en-us/dynamics365/customer-voice/purchase
How does CV compare to Forms in terms of limits on total submissions (50k on Forms), number of questions (100 on Forms), etc.?
Hi Philip, same number of responses are allowed on a survey in Customer Voice, 50K. I believe it’s also still the same number of questions allowed right now too.
Can you have a spreadsheet or database behind a survey with either of these options so that some questions can only be answered if the value matches one on the data base, for example an existing ID number?
Hi Zoe, you can use business rules and variables with Customer Voice, and have logic where questions are only displayed based on specific variables, but not with Forms, and not by having the spreadsheet or database be checked from the survey. You would need to have your variables included when you generate the survey invitation. This blog post might help: https://meganvwalker.com/recording-anonymous-feedback-while-capturing-variables-in-d365-customer-voice/
Hi Megan. Thanks for compiling these tables – I’ve used them a lot. I’ve just spotted a recent update to Forms with a few new features that need updating in your table – eg formatting of questions, and printing responses. Details here – https://mspoweruser.com/heres-whats-new-in-microsoft-forms-in-january-2021/
Love your work.
Thanks Annette! Good to know about the updates, thanks for sharing!
Thank you for the time taken to produce this very comprehensive comparison table very helpful. Random question do you know how I would request Microsoft’s Accessibility statement? Any pointers much appreciated. 🙂
Hi Aurienna, I don’t, but this might be a good starting point for you! https://www.microsoft.com/en-us/accessibility
Hi!
Do you know of any way of transferring from Froms to Customer Voice in that you can bring your old Forms with you (export/import)?
Have looked almost everywhere and haven’t found anything on the topic other than if you have had the Pro version of Forms. Would seem strange that you have a light version such as Forms and when you upgrade as we have to C V then you can’t take your old work with you and reuse it.
Thanks!
Mats
Hi Mats, no, I don’t know of any way, other than recreating the surveys. The way the responses are stored are very different between Forms and Customer Voice so it’s likely that has something to do with it. You could always check with Microsoft, and post your question here in the Customer Voice Forums: https://community.dynamics.com/365/dynamics-365-customer-voice/
I’m being asked which is the best way to go – either Forms or D365 CV. That is like – how long is a piece of string. So I have 2 questions:
Can MS Forms be shared with people external to your organisation (general public)?
If your survey requires collection of PII data, which handles that best?
Apologies if this is very vague, but this is all I’m getting from my business customer.
Hi Corey. Can MS Forms be shared with people external to your organisation (general public)? – Yes. If your survey requires collection of PII data, which handles that best? – I would say neither is better, just different. Both have ways that you can keep data anonymous.
Hi,
many thanks for this overview !
I am missing an answer on the question if you can use CV-Forms with an offline app.
I already scanned a view articles from microsoft but cannot find a clear answer if you can use CV-Forms offline. If yes, which app do i have to use here.
Do you know ?
Hi Martin. It will only ever work online. You cannot be offline and access an online form from Customer Voice.
Hello, any plans to update it? We have been using this matrix but recently due MS Forms evolution we see some gaps.
Thank you very much
Hi Lucas, no plans to update it no. Not really the time to keep focusing on it and keeping it up to date.