Wave 2 2025 Customer Insights Journey Chat With Amey Holden

*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***

The release notes for Dynamics 365 Wave 2 2025 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! 

You can find Amey in the following places: 

🟣 LinkedIn:  https://www.linkedin.com/in/amey-holden/

🟣 Website: https://www.ameyholden.com  

You can watch the video here:

🚀 New and planned features for Dynamics 365 Customer Insights – Journeys, 2025 release wave 2

🎯 New and planned features for Dynamics 365 Customer Insights – Data, 2025 release wave 2

 Wave 1 2025 Change History: 

✅ Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/change-history#features-added-to-release-plan-12

📆 Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/change-history#release-date-changed-12

❌ Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave1/change-history#features-removed-from-release-plan-8

Wave 2 Item Links: 

1️⃣ Create journeys by using Copilot to describe them
2️⃣ Automate scalable journey creation with the journey API
3️⃣ Export copies of sent emails for record keeping
4️⃣ Set message expirations to keep communication relevant
5️⃣ Host large-scale online events with Teams Town Hall
6️⃣ Maximize event ROI with paid registration & payment integration
7️⃣ Simplify forms by filtering choices based on previous answers
8️⃣ Streamline event planning with set registration periods

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