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CI-J
Practical guidance for Dynamics 365 Customer Insights – Journeys. Explore forms, emails, journeys, events, consent, audience management and ideas to help you get more from the platform.
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Send Blog Post Emails Via RSS Feeds And Realtime Marketing Journeys
A lot of blogs I write are born from my own frustration or desire to automate something. For this one, I had often wished…
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Format Sessions & Confirmation Message On Event Registration Form
Have you seen the latest Default registration form with Sessions? It’s great that people can pick and choose which sessions to register for, giving…
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Change Order Of Event Speakers On Invitation Emails In Customer Insights Journeys
If you have used the Event Management functionality in Customer Insights – Journeys, you may have also set up sessions. Sessions can also be…
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Collecting Net Promoter Score Feedback Using Realtime Marketing Forms
When creating your marketing forms in Customer Insights – Journeys, you have choices in terms of the types of fields you can add. You’ve…
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Convert Non-Subscribers Via Your Emails With Customer Insights Journeys
If you offer multiple email topics or purposes, there’s bound to be some overlap. But promoting Purpose B to someone already subscribed to Purpose…
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LIVE – Marketing Journeys – Real-time Chats – August 2025
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…
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Update Copyright Content Block With Current Year Dynamically
This post has come out of my own frustration that I forget to change the end year and update copyright information at the bottom…
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One-click Unsubscribe Experience For Your Subscribers – Customer Insights Journeys
If you send emails to Leads or Contacts with a Gmail or Yahoo account, I really hope you are aware of one-click unsubscribe. This…
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Add Form Submission Counts To Marketing Form Views
One of the things I like about the Realtime marketing forms is that all of the submissions are stored automatically, no need to turn…
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Add Facebook Leads With Consent To Customer Insights Journeys
While scrolling through Instagram recently, I saw an ad for a newsletter for cat knowledge and tips. As the owner of two kittens, I…
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Wave 2 2025 Customer Insights Journey Chat With Amey Holden
The release notes for Dynamics 365 Wave 2 2025 have been published. My good friend Amey Holden and I got together to chat about…
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LIVE – Marketing Journeys – Real-time Chats – July 2025
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as we dive into new monthly…
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