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Explore practical approaches to marketing campaigns, automation, personalisation and customer journeys across different platforms. Subjects include Customer Insights – Journeys, HubSpot Marketing Hub, email marketing, forms, event management, audience segmentation, lead nurturing and the processes that help organisations create more relevant and connected experiences.
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Did you know there is a suppression list used for all of your Journeys sending emails in Customer Insights and that list is unique…

I’ve written previous posts about internal email notifications for marketing form submissions, and how to gather information if it’s related to an Event Registration.…

Sometimes new things just pop up in Dynamics 365 and specifically in Customer Insights – Journeys. This one is such a little thing but…

I was recently asked how we can give customers the ability to update their email via a form. I advised against it. If you…

If you work for yourself or are part of a very small team managing submissions from your Realtime Marketing forms, things come up, holidays…

I’ve written about Data8 a few times now (again, not getting paid by them, I just love their service offerings), especially when it comes…

I love getting questions from people that are using Customer Insights – Journeys. I have a lot of ideas but there are scenarios that…

I’ve written a couple of blogs on the event registration form that includes the ability to register for sessions. The form let’s people register…

Are you wondering what the heck BIMI For Realtime Emails is? It stands for Brand Indicators for Message Identification. If you have a personal…

If you are collecting address information on your Realtime marketing forms in Customer Insights – Journeys, wouldn’t it be nice to get those addresses…

Have you ever bought a product or used a service from an organisation, then had a follow up request for a review on Trustpilot?…

Are you using the Event Registration Forms with Sessions in Customer Insights – Journeys yet? I wrote about how you can format it nicely…