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Explore historical guidance for Voice of the Customer, the legacy survey capability for Microsoft Dynamics 365. Find articles covering survey design, question types, invitations, responses, workflows and using customer feedback within CRM processes.
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I’ve talked about using emojis in the past, by adding them to option sets. I’ve also talked about using CSS on a…

If you haven’t already dabbled with Voice of the Customer, you should. 🙂 In my opinion it’s an underrated tool. You can…