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A key part of the set up for using Sales Sequences as part of the Sales Accelerator functionality in Dynamics 365 is making sure…

I’ve started writing about the Sales Accelerator that can be used in Dynamics 365 in the Sales Hub (can also add to other apps…

Ever heard of the Sales Accelerator in Dynamics 365? It’s not new, but I think it’s a lesser known part of D365, and can…

You may have set up a Scoring model in your Customer Insights – Journeys environment and are happily building up scores for your Leads.…

If you’ve set up your own Lead scoring model, you might be wondering how you can then go about using lead scores to create…

I’ve written about getting UTM Parameters from the URL when someone visits your website, then using them to add to hidden fields on a…

Along with Dynamics 365, a license provides access to several other Microsoft tools, including Microsoft Flow. If your organisation also uses Microsoft Teams you…

I’ve talked about using Queues previously, either to use to create a case or to send emails automatically from them. This post is about creating…

*UPDATE – 2020/05/12* This blog was written in 2018 and was a way to get around functionality that was standard, with no way to…

Business Process Flows (BPF) are a great way to help D365 users navigate through a process in the system. They can be used to…