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Practical guidance for Dynamics 365 Customer Insights – Journeys. Explore forms, emails, journeys, events, consent, audience management and ideas to help you get more from the platform.
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Automatic UTM Tracking (or tagging) went in to public preview February 2023, and I wrote about how to use it to get the most…

** NOTE: If you would like to know how to do this for Real-time Marketing forms, you can view that blog post here –…

When new features come out in D365 Marketing I love to check them out and learn as much as I can about them. When…

Creating and managing your Real-time Marketing Journeys just got easier. I’ve been asked many times about how to link Journeys to a Campaign or…

One of the new features from Wave 1 of the Dynamics 365 release notes that relates to Marketing is the ability to have UTM…

The release notes for Dynamics 365 Wave 1 2023 have been published. My good friend Amey Holden and I got together to chat about…

You’ve got free content on your website, and all you would like in exchange is for someone to fill out a form and tell…

If you are using D365 Marketing, and are trying to make the most from all the functionality, you’ve likely set up a marketing website…

When sending out your real-time marketing emails, creating emails that include actions is the best approach to take. You want your audience to engage…

The ability to add lists of records to your emails in Dynamics 365 Marketing has existed for some time now. However, if you ever…

Building emails in the Dynamics 365 Marketing App is pretty easy. You pick a layout section that can contain one or more columns, then…

In a previous blog post, I walked through how to capture the referral url via a marketing form submission and pass it back through…