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I noticed a post on LinkedIn from Bülent Altinsoy recently where he pointed out that Microsoft has released a new Theme Designer for Model-Driven…

This is one of those things that is so simple and basic BUT if overlooked it can create a lot of mess, frustration and…

I wrote about this back in 2019 back when Dataverse was the Common Data Service, and Customer Voice was Forms Pro, AND before Realtime…

If you have started creating a custom page, the end goal adding a custom page to a form ribbon in a Model-driven App (Dynamics…

This post has come out of a need I’ve had myself when sending out the D365 Marketing Weekly newsletter to subscribers. Someone fills out…

Let’s start off slow with this one and build a basic dialog custom page for updating an individual record in Dataverse (Dynamics 365). For…

You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…

If you’ve worked with Power Apps for at least the past few years, you’ve probably heard the term Custom Page and wondered how it…

Did you know there is a suppression list used for all of your Journeys sending emails in Customer Insights and that list is unique…

I’ve written previous posts about internal email notifications for marketing form submissions, and how to gather information if it’s related to an Event Registration.…

Sometimes new things just pop up in Dynamics 365 and specifically in Customer Insights – Journeys. This one is such a little thing but…

I was recently asked how we can give customers the ability to update their email via a form. I advised against it. If you…