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Each week, I take a look at my website statistics in Google Analytics, and I view the top 25 blog posts. Without fail, at…

If you haven’t already done so, if you use Dynamics 365 Customer Engagement, you SHOULD be using a Unified Interface App of some kind.…

We send out emails and assume they get to their desired destination. Every so often you might get some kind of notification if the…

Right now, the world is in a very strange place. We are each trying to find our new normal. You might be lucky, and…

I recently came across a situation with a client using a Unified Interface app and using email templates on emails sent from cases. When…

For each presentation I do, I hope at least someone will find value in the content, and maybe even want to get more info.…

Although my website and the articles I write are primarily about Microsoft, once in a while I feel the need to write about other…

Recently I was working on a project that called for displaying invoices in a Dynamics 365 Portal. We can easily add the ability to…

Here we have the final article in a three part series of how to create a Forms Library using Microsoft Flow, Dynamics Portals and…

Following on from the first part of Creating A Forms Library, let’s now look at creating a Microsoft Flow to generate the Form Requests…

If you have been reading my blog for a while you will know there are several things I love to write about (and no,…

In a previous post, we looked at creating Custom Insight Cards for Sentiment Feedback. Another idea for a custom action card would be to…