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CI-J
Practical guidance for Dynamics 365 Customer Insights – Journeys. Explore forms, emails, journeys, events, consent, audience management and ideas to help you get more from the platform.
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253 articles found
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Microsoft Teams Chat Collaboration In D365 Marketing
Using Microsoft Teams is just what most organisations do now. For those using Dynamics 365, there are many options to integrate the two. Microsoft…
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Contact Timeline Adjustments Including D365 Marketing Interactions
One of the most valuable aspects of using Dynamics 365 Marketing is the ability for all users, no matter what area of the business…
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Event Registrations & Real-time Marketing Journeys
Online events are a big part of marketing. Ideally your customers sign up to gain more insights from you as subject matter experts, and…
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Using Outbound Subscription Centres In Real-time Marketing
I have written in the past about setting up your custom subscription centre as a marketing form that you can then embed in a…
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Adding Conditional Content To Real-time Marketing Emails
Adding conditional content to marketing emails in the Dynamics 365 Marketing App is not necessarily a new thing, I have written about it before.…
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Activate Custom Trigger In The Middle Of A Real-time Journey – D365 Marketing
If you are using the Real-time Marketing functionality within the D365 Marketing App, you might have already seen the new step you can add…
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Update D365 Marketing To The Latest Version
If you use Dynamics 365 Marketing and/or are a System Administrator for an organisation that uses it, this post is for you. Microsoft are…
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Adding & Using Dynamics Pre-defined Tokens In D365 Marketing
Personalisation of emails using dynamic text (pre-defined tokens) has been around in Dynamics 365 Marketing for some time. You can add in text that…
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Create An Email Notification For Each D365 Marketing Form Submitted
NOTE: I have since written a more robust and fuller blog post about this, which covers all scenarios and re-formatting of the values that…
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Adding A File Download To A Marketing Email Button
I’ve got a quick blog post here, easy to follow and implement, but makes things a whole lot simpler when trying to share files…
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D365 Real-time Marketing, RSS Feeds & Subscription Centres
For my own website, I have a way for people to subscribe to different categories of blog posts. I give them a subscription page…
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D365 Marketing Chat With Amey Holden – Discussing Marketing Features from Wave 1 2022
Last week we saw the release of the Dynamics 365 Wave 1 2022 release notes from Microsoft. Lisa Crosbie and I talked through our…
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