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CI-J
Practical guidance for Dynamics 365 Customer Insights – Journeys. Explore forms, emails, journeys, events, consent, audience management and ideas to help you get more from the platform.
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253 articles found
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Can You Hide The View In Browser Link When Viewing In Browser?
I recently had a question via my blog that asked about the View In Browser link you can add to your emails in Customer…
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Marketing Journeys – Real-time Chats – January 2026
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…
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Disconnect From Sales Sequence Via Customer Insights Trigger
If you use Sales Sequences AND Customer Insights – Journeys you may have noticed another post from me about how to add someone to…
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How to Send Monthly Updates Using Dynamic Lists in Customer Insights Journeys
We would love to think that subscribers want to read ALL of our content we send them right? Reality is, sometimes we have more…
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Marketing Journeys – Real-time Chats – December 2025 Q&A
Join Amey and Megan for one final session to close out the year — and what better way to do it than with a…
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Create Article Content Blocks From An RSS Feed In Customer Insights Journeys
The idea for this post came from a question I saw on the community forums asking if it was possible to provide a way…
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What Happens When You Delete Segment Execution Records
First off, this post is not about saying you SHOULD delete records, but more about information for you as a user of Customer Insights…
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Use Capitalisation To Format Recipient Names Correctly In Customer Insights Journeys
This post has come out of a need I’ve had myself when sending out the D365 Marketing Weekly newsletter to subscribers. Someone fills out…
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LIVE – Marketing Journeys – Real-time Chats – November 2025
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…
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Understanding Suppression List Rules And Managing Them In Customer Insights Journeys
Did you know there is a suppression list used for all of your Journeys sending emails in Customer Insights and that list is unique…
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Add List Of Session Registrations To Internal Notification Email In Customer Insights
I’ve written previous posts about internal email notifications for marketing form submissions, and how to gather information if it’s related to an Event Registration.…
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Easily Add And Use Event Images In Customer Insights – Journeys
Sometimes new things just pop up in Dynamics 365 and specifically in Customer Insights – Journeys. This one is such a little thing but…
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