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Customer Service
Discover ways to improve support processes, customer feedback and self-service experiences for both customers and service teams. Subjects include Dynamics 365 Customer Service, HubSpot Service Hub, Customer Voice, Microsoft Forms Pro, surveys, case management, service automation, knowledge management and customer portals.
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Include First Question In Survey Email
Creating surveys using Forms Pro is easy. It’s getting people to complete and submit their responses that’s often the hard part! One way is…
6 comments -
Customise Footer Text On Forms Pro Survey
We are getting more and more ways to customise and brand Forms Pro surveys. When a respondent completes a survey there is text that…
3 comments -
Forms Pro Power BI App
You’ve seen charts & dashboards, and even been given FREE reports… so now let’s look at Forms Pro in relation to Power BI. Microsoft…
6 comments -
Ideas For Using QR Codes & Forms Pro
If you have been using Forms or Forms Pro for a while, you will no doubt be aware of the ability to download a…
8 comments -
Voice of the Customer Is No More!
This is not news, I know, but trust me, if you are still using Voice of the Customer, you need to read this to…
5 comments -
Send Reminder When Survey Response Not Received
If you send out Forms Pro surveys to your customers there is always the possibility they forget to respond. They are busy and time…
23 comments -
Printing A Forms Pro Survey Response Report
In an ideal world, we don’t print things. We only review data online. While that’s a nice idea, and in some cases I agree,…
1 comment -
Create A Quick Poll In Outlook With Microsoft Forms
A large proportion of my blog posts have been about Forms Pro in 2019. Although the spotlight has been on this tool, there are…
9 comments -
Send Survey Request To Appointment Required Attendees
If you have an Account Management program within your organisation, you know how important it is to have meetings and visit your customers to…
1 comment -
Add A Subject To Each Survey Invite
I like consistency. ???? I can’t help it, it’s just how I am wired. One area of Forms Pro where there isn’t always consistency…
13 comments -
Forms VS Forms Pro – What Is The Difference?
Microsoft Forms has been around since 2016. In walks Microsoft Forms Pro in 2019. Both have tons of functionality. Both can be used by…
65 comments -
Control Number Of Surveys Sent
If you are sending out surveys to gain feedback from your customers, it’s great to be able to generate the requests after each interaction…
1 comment
