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Marketing
Explore practical approaches to marketing campaigns, automation, personalisation and customer journeys across different platforms. Subjects include Customer Insights – Journeys, HubSpot Marketing Hub, email marketing, forms, event management, audience segmentation, lead nurturing and the processes that help organisations create more relevant and connected experiences.
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HELP! My Segments Have Expired In Customer Insights – Journeys
It was a little ‘feature’ introduced in the February 2026 release for Customer Insights – Journeys, and one that has probably gone…
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Create Reusable Content Cards in Customer Insights Using Content Blocks
Who likes things to make your life easier? Who hates doing the same thing over and over again? Well, me, on both…
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Setting Up reCAPTCHA v2 For Your Realtime Marketing Forms
The February 2026 release of Customer Insights – Journeys has rolled around and with it has come the news that the historical…
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Advanced Journey Logic: Evaluating Specific Form Fields in Customer Insights
If you use Customer Insights – Journeys, and are using Realtime marketing forms on your website, there is a strong possibility you…
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Create Hierarchy Overview Of Compliance Setup In Customer Insights – Journeys
There have been a few blog posts out over the past few months that focus on how to use the latest functionality…
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Can You Hide The View In Browser Link When Viewing In Browser?
I recently had a question via my blog that asked about the View In Browser link you can add to your emails…
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How to Send Monthly Updates Using Dynamic Lists in Customer Insights Journeys
We would love to think that subscribers want to read ALL of our content we send them right? Reality is, sometimes we…
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Create Article Content Blocks From An RSS Feed In Customer Insights Journeys
The idea for this post came from a question I saw on the community forums asking if it was possible to provide…
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What Happens When You Delete Segment Execution Records
First off, this post is not about saying you SHOULD delete records, but more about information for you as a user of…
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Use Capitalisation To Format Recipient Names Correctly In Customer Insights Journeys
This post has come out of a need I’ve had myself when sending out the D365 Marketing Weekly newsletter to subscribers. Someone…
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Understanding Suppression List Rules And Managing Them In Customer Insights Journeys
Did you know there is a suppression list used for all of your Journeys sending emails in Customer Insights and that list…
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Add List Of Session Registrations To Internal Notification Email In Customer Insights
I’ve written previous posts about internal email notifications for marketing form submissions, and how to gather information if it’s related to an…
