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CI-J
Practical guidance for Dynamics 365 Customer Insights – Journeys. Explore forms, emails, journeys, events, consent, audience management and ideas to help you get more from the platform.
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253 articles found
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Create Add To Google Link For Session Or Event Registrations Without Using Power Automate
I’ve written about creating an add to Google calendar link previously, but that was using Power Automate, and it was done to add a…
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Find Contacts With Failed Form Submissions Via A Segment
Sounds simple right? I want to create a segment to give me all Contacts (or Leads) that have had a failed form submission, or…
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How Can I Easily Access Event Registration Custom Questions & Answers In Realtime?
Good question right, how can you access event registration custom questions and answers? Sometimes something that seems it should be so easy is not…
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Marketing Journeys – Real-time Chats – April 2026
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…
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Create Add To Outlook Link For Session Or Event Registrations
If you’ve been doing anything with Events and running them specifically for online webinars you might have struggled with the ICS file option, or…
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HELP! My Segments Have Expired In Customer Insights – Journeys
It was a little ‘feature’ introduced in the February 2026 release for Customer Insights – Journeys, and one that has probably gone by un-noticed…
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Wave 1 2026 Customer Insights Journey Chat With Amey Holden
The release notes for Dynamics 365 Wave 1 2026 have been published. My good friend Amey Holden and I got together to chat about…
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Create Reusable Content Cards in Customer Insights Using Content Blocks
Who likes things to make your life easier? Who hates doing the same thing over and over again? Well, me, on both counts. Each…
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Marketing Journeys – Real-time Chats – February 2026
You’ll have the chance to join virtually, post your comments & questions, and be part of the conversation as they dive into new monthly…
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Setting Up reCAPTCHA v2 For Your Realtime Marketing Forms
The February 2026 release of Customer Insights – Journeys has rolled around and with it has come the news that the historical HIP (Human…
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Advanced Journey Logic: Evaluating Specific Form Fields in Customer Insights
If you use Customer Insights – Journeys, and are using Realtime marketing forms on your website, there is a strong possibility you also have…
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Create Hierarchy Overview Of Compliance Setup In Customer Insights – Journeys
There have been a few blog posts out over the past few months that focus on how to use the latest functionality related to…
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