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Explore the thinking behind successful CRM projects, including how systems, processes and data should work together to support an organisation. Subjects include CRM strategy, solution architecture, process design, data migration, governance, reporting, analytics, Power BI, Google Analytics, Microsoft Clarity and turning information into better decisions.
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Setting Goals and tracking your successes in meeting them is one of the key things every marketer should be doing. There are many tools…

I’ve written quite a few articles about Microsoft Clarity and find it such a fascinating tool to use on my own website. They have…

Reviewing and analysing your website traffic data can be done easily using Google Analytics. If you aren’t already using segments, they are a great…

If you are using Microsoft Clarity and have not yet set up the Google Analytics integration, it’s worth checking out. And even more so…

One of the things I am really passionate about is Marketing and Analytics, especially analytics from websites (mine in particular obviously 😉). It’s useful…

We can mask and unmask content in Microsoft Clarity. This gives us the ability to determine what text or values from our site is…

If you have a website, and you haven’t yet looked at Microsoft Clarity, I suggest you check it out. I’ve written a bunch of…

If you’ve been following along in the Microsoft Clarity blog series I have been doing, and you also work in the Power Platform world,…

We’ve got tons of way to filter data in Microsoft Clarity, including standard filters, and advanced filters. What if you want to add some…

In a previous post, I covered the filters in Microsoft Clarity. You have a ton of them that can be used to filter the…

One of the coolest things about Microsoft Clarity is also one of the things I find the creepiest, and that’s the ability to sit…

There are a ton of ways to filter the data being displayed on the dashboard in Microsoft Clarity. You’ve got the same set of…