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Explore the thinking behind successful CRM projects, including how systems, processes and data should work together to support an organisation. Subjects include CRM strategy, solution architecture, process design, data migration, governance, reporting, analytics, Power BI, Google Analytics, Microsoft Clarity and turning information into better decisions.
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One of the things I am really passionate about is Marketing and Analytics, especially analytics from websites (mine in particular obviously π).…

We can mask and unmask content in Microsoft Clarity. This gives us the ability to determine what text or values from our…

If you have a website, and you haven’t yet looked at Microsoft Clarity, I suggest you check it out. I’ve written a…

If you’ve been following along in the Microsoft Clarity blog series I have been doing, and you also work in the Power…

We’ve got tons of way to filter data in Microsoft Clarity, including standard filters, and advanced filters. What if you want to…

In a previous post, I covered the filters in Microsoft Clarity. You have a ton of them that can be used to…

One of the coolest things about Microsoft Clarity is also one of the things I find the creepiest, and that’s the ability…

There are a ton of ways to filter the data being displayed on the dashboard in Microsoft Clarity. You’ve got the same…

We’ve seen recordings in Clarity, and the integration Microsoft Clarity has with Google Analytics. Next, let’s take a look at heatmaps. Heatmaps…

I’ve mentioned before, Microsoft Clarity is not a replacement for Google Analytics, nor is it a comparable product. Instead, it should be…

You’ve added the tracking code to your website, and you’ve been looking over the dashboard…. now let’s check out the recordings! A…

Once your Microsoft Clarity tracking code has been added to your website, and you’ve waited a few hours, it’s time to check…