A weekly issue covering features, functionality and news on the topic of Marketing, specifically covering Dynamics 365 Marketing and other interesting tools and tips for anyone interested in the subject.
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*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***
The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of!
You can find Amey in the following places:
LinkedIn: https://www.linkedin.com/in/amey-holden/
Website: https://www.ameyholden.com
You can watch the video here:
New and planned features for Dynamics 365 Customer Insights – Journeys, 2024 release wave 1
New and planned features for Dynamics 365 Customer Insights – Data, 2024 release wave 1
Wave 2 2023 Change History:
Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-added-to-release-plan
Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#release-date-changed
Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-removed-from-release-plan
Wave 1 Item Links:
Boost customer confidence with branded links for email and content
Capture responses from external, third-party forms
Collect extra customer information without creating custom attributes
Build and test journeys before deploying to production
Easily manage customer consent from contact and lead forms
Easily reference copies of sent emails in the timeline
Engage customers with personalized messages based on website interactions
Ensure messages go to the right contact email address
Get faster insights at scale with auto-management of segments, measures
Improve engagement and compliance with double opt-in
Improve reliability of insights with advanced bot protection
Instrument and test real-time events faster with a developer portal
Optimize engagement and increase conversion rates with email A/B testing
Prevent duplicate emails to contacts that share an email address
Provide varied experiences in one journey using journey split tiles
Reach customers quickly with 10x increased throughput
Reach your customers at the right moment with send scheduling
Understand and optimize journeys with customer flow analysis
Qualify leads and route to sales when buying is likely
Check out the latest post:
View Open Leads With Scores In Customer Insights - Journeys
A weekly issue covering features, functionality and news on the topic of Marketing, specifically covering Dynamics 365 Marketing and other interesting tools and tips for anyone interested in the subject.
Subscribe Here
I’ve been researching double opt in for real time. Is there a way to send a reminder email if they haven’t confirmed yet? The ‘DOI journey’ is quite locked down but there are some attributes to select but not obvious which one would enable me to use in a branch to send a second email to confirm subscription.
Many thanks
Hi Daniel, not that I am aware of. Knowing that they didn’t confirm means you would need the ability to track their interactions with the email… which then kind of goes against Double Opt In which I guess is why it is so locked down.