*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***
The release notes for Dynamics 365 Wave 2 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of!
You can find Amey in the following places:
LinkedIn: https://www.linkedin.com/in/amey-holden/
Website: https://www.ameyholden.com
You can watch the video here:
New and planned features for Dynamics 365 Customer Insights – Journeys, 2024 release wave 2
New and planned features for Dynamics 365 Customer Insights – Data, 2024 release wave 2
Wave 1 2024 Change History:
Features Added: https://learn.microsoft.com/en-gb/dynamics365/release-plan/2024wave1/change-history#features-added-to-release-plan-4
Release Date Changed: https://learn.microsoft.com/en-gb/dynamics365/release-plan/2024wave1/change-history#release-date-changed-3
Features Removed: https://learn.microsoft.com/en-gb/dynamics365/release-plan/2024wave1/change-history#features-removed-from-release-plan-4
Wave 2 Item Links:
Create brand-consistent emails with templates and Copilot
Take campaigns from concept to launch using Copilot
Create journeys by using Copilot to describe them
Tailor Copilot to your business with custom tables, fields 
Collect extra customer data without custom attributes
Enable customers to find and sign up for events easily
Form prefill simplifies form filling and event sign-up
Boost customer confidence with branded content links
Use segments to decide which path a customer should take
Build and test journeys before deploying to production Personalize customer messages based on web interactions Get insights on email engagement with heatmap analytics Boost wins with better lead scoring and qualifying criteria
Check out the latest post:
View Open Leads With Scores In Customer Insights - Journeys
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Yay!!! It’s been a while since we’ve gotten a video from you, Megan. I’m looking forward to watching this!
lol, i know it’s been a while. I’m formulating another series in my mind!! It’s just finding the time to create them all.