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Customer Voice
Discover how to create, distribute and manage surveys using Dynamics 365 Customer Voice. Explore personalisation, satisfaction metrics, responses, automation and ways to use customer feedback across Dynamics 365 and Power Platform.
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87 articles found
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Calculating Your Organisation Net Promoter Score with Forms Pro
Using Net Promoter Score, you can assess customer loyalty for your product, service or organisation. This blog post was previously done using Voice of…
25 comments -
Using Net Promoter Score in Forms Pro Surveys
If you aren’t familiar with Net Promoter Score, you can find out more here. It’s a commonly recognised scale with which to measure the…
2 comments -
Link Anonymous Forms Pro Survey Responses To Records
If you share a Forms Pro Survey link out with people directly (rather than using FLOW), any responses received will be from an Anonymous…
40 comments -
Creating Custom Email Templates In Forms Pro
When sending out emails for things like a case closure, or any time you wish to request feedback from your customers, you want to…
15 comments -
Send Surveys To A D365 CE View
A really cool feature in Microsoft Forms Pro is the ability to send out surveys to a view from Dynamics 365 Customer Engagement. So…
4 comments -
Adding Forms Pro Survey Entities To A Model Driven App
If you’ve been using Microsoft Forms Pro, you will know that you can review the question responses associated with each survey directly within the…
18 comments -
Forms Pro Multilingual Surveys
For any organisation, providing content and communication to your customers in the right language is important. Microsoft Forms Pro provides the option to create…
6 comments -
Using Emojis In Forms Pro Surveys
Ever since writing about using Emojis in Optionsets, it’s been something that I check out in each new area of the Microsoft PowerPlatform I…
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Forms Pro Branching Rules – Navigate To URL
Once a survey has been completed, the default ‘thank you’ is displayed within Microsoft Forms Pro. This might be fine, but if you want…
5 comments -
Forms Pro Branching Rules – Chained Surveys
It’s possible you may want to collect data from a customer, but not all from within the same survey. Forms Pro has a way…
15 comments -
Forms Pro Branching Rules – Show & Hide
Once we have a Microsoft Forms Pro survey up and running, one way to make it more interactive and dynamic is to use branching…
5 comments -
Add Personalisation To Forms Pro Survey
We’ve got our survey set up, and we have an email that’s sent once a case is closed. Great that we can add their…
7 comments
