What Happens When You Hide Outbound Marketing?

If you are using Customer Insights – Journeys and did so before it became Realtime Marketing only (prior to September 2023), Outbound Marketing is still a thing for you. However, as you SHOULD know, Microsoft have announced that June 2025 is when it will truly go away for good. Hopefully you’ve already started making that transition. Once you are through the woods and using Realtime Marketing ONLY, it’s time to get Outbound hidden and make sure none of your users are going back to old habits. Take a look at how simple it is, and get a list of all the items that will no longer be there in the navigation for you.

First, this is what I am referring to. If you currently don’t see Outbound marketing, there is nothing for you to do.

If you do see it, go to the Settings area and then to Versions. You will see a very simple button that says Hide outbound marketing. Ready to actually hide it? Go ahead and click the button. It’s as simple as that.

You will see a message that it’s in progress and being hidden.

Once you refresh the screen, you should see that the status is hidden.

Now the navigation only shows Realtime, Event planning, Settings and Training, no more Outbound marketing there.

What you will also notice is the Settings area becomes a lot shorter in the navigation menu. Below are all of the items that will be hidden and no longer in the navigation. So take a look and make sure there isn’t anything you are still using or need access to before you do this.

Overview

• Usage Limits

Email Marketing

• Landing Pages
• Default Settings

Customer Engagement

• Social media accounts
• ADDED – Journey Settings

Event Management

• Webinar providers
• Webinar configuration
• Event administration
• Website table configurations

Lead Management – all of it

• Scoring configuration (for outbound)
• Form matching (for outbound)
• Lead matching strategies
• LinkedIn field mapping

Data Management

• Analytics configuration
• Dataset configuration