Wave 1 2024 Customer Insights Journey Chat With Amey Holden

*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***

The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing). We talk through what each of us thinks of the new proposed features from Microsoft and share ideas with each other that we hadn’t necessarily thought of! 

You can find Amey in the following places: 

🟣 LinkedIn:  https://www.linkedin.com/in/amey-holden/

🟣 Website: https://www.ameyholden.com  

You can watch the video here:

🚀 New and planned features for Dynamics 365 Customer Insights – Journeys, 2024 release wave 1

🎯 New and planned features for Dynamics 365 Customer Insights – Data, 2024 release wave 1

 Wave 2 2023 Change History: 

✅ Features Added: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-added-to-release-plan

📆 Release Date Changed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#release-date-changed

❌ Features Removed: https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/change-history#features-removed-from-release-plan

Wave 1 Item Links: 

1️⃣ Boost customer confidence with branded links for email and content

2️⃣ Capture responses from external, third-party forms

3️⃣ Collect extra customer information without creating custom attributes

4️⃣ Build and test journeys before deploying to production

5️⃣ Easily manage customer consent from contact and lead forms

6️⃣ Easily reference copies of sent emails in the timeline

7️⃣ Engage customers with personalized messages based on website interactions

8️⃣ Ensure messages go to the right contact email address

9️⃣ Get faster insights at scale with auto-management of segments, measures

1️⃣0️⃣ Improve engagement and compliance with double opt-in

1️⃣1️⃣  Improve reliability of insights with advanced bot protection

1️⃣2️⃣ Instrument and test real-time events faster with a developer portal

1️⃣3️⃣ Optimize engagement and increase conversion rates with email A/B testing

1️⃣4️⃣ Prevent duplicate emails to contacts that share an email address

1️⃣5️⃣ Provide varied experiences in one journey using journey split tiles

1️⃣6️⃣ Reach customers quickly with 10x increased throughput

1️⃣7️⃣ Reach your customers at the right moment with send scheduling

1️⃣8️⃣ Understand and optimize journeys with customer flow analysis

1️⃣9️⃣ Qualify leads and route to sales when buying is likely

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