Resolving Error While Creating Target Entity Issue on Realtime Marketing Form Submissions

I’m hoping this helps people who have scratched their head for ages wondering why their Leads or Contacts are not being created when someone submits a Realtime Marketing Form. This has actually occurred for two different clients in a given week, so time for a post about. All you see is that the form submission … Continue reading Resolving Error While Creating Target Entity Issue on Realtime Marketing Form Submissions

Using Google Tag Manager For Your Realtime Marketing Form Scripts

I’ve shared information on getting set up with Google Tag Manager in the past, and also on how to add different scripts to work with your Realtime Marketing scripts. In this post I will show you how you can include all of your form related scripts to run using Google Tag Manager (GTM). This means … Continue reading Using Google Tag Manager For Your Realtime Marketing Form Scripts

Using Additional Matching Strategies On Realtime Marketing Forms

For your Realtime Marketing Forms, there are two options out of the box for determining what happens when someone fills out the form. You can either have a new record created every single time, or you can try and find a matching existing record via the email address field to update it if one exists … Continue reading Using Additional Matching Strategies On Realtime Marketing Forms

Set Language Of Person Submitting Your Realtime Marketing Form

Using Realtime Marketing from Dynamics 365 (Customer Insights – Journeys) gives you the ability to customise your emails, and using dynamic conditional content, set different variations based on field values. One common field to use is that of a custom language field. You could ask for this information, or you could use a piece of … Continue reading Set Language Of Person Submitting Your Realtime Marketing Form

Display Download Button After Realtime Marketing Form Submission

When submitting a Realtime Marketing form, there are two options available in terms of the end user experience for the submitter. You can either display a thankyou message, or redirect them to another page. I’ve written previously about how to display a message and then redirect, and also how to change the default image that … Continue reading Display Download Button After Realtime Marketing Form Submission

Using Form Capture With Realtime Marketing Forms

When considering the right approach for your online marketing forms, it’s not always possible to use forms created in Customer Insights – Journeys (D365 Realtime Marketing forms). You might not want to recreate them all, or you might already be using another solution that you aren’t ready to replace just yet. Whatever the reason, if … Continue reading Using Form Capture With Realtime Marketing Forms

Lookup Fields With Default Option in Realtime Marketing Forms

There are number of different types of fields that can be added to a marketing form in Customer Insights – Journeys (D365 Marketing). Most commonly used are text fields such as First Name, Last Name and Email, or even Choice fields for ‘How did you hear about us?’ to set the Lead Source. These can … Continue reading Lookup Fields With Default Option in Realtime Marketing Forms

Creating Personalised Thank You Pages For Realtime Marketing Forms

If you have used Outbound Marketing for a while, it’s possible you have used the Personalised Pages functionality. This provides you with the ability to display values from a Contact’s record on a page of your website. Now that we are all on the ‘journey’ to move to Realtime, it seems that’s no longer going … Continue reading Creating Personalised Thank You Pages For Realtime Marketing Forms

Understanding Realtime Marketing Form Themes And CSS

Brand consistency is important, and getting your Realtime Marketing Forms to look good and fit in with your website look and feel is key for a seamless experience. The forms have a fantastic theme panel providing you with the ability to set the colour palette, background, h1, h2, h3, paragraph and other components on your … Continue reading Understanding Realtime Marketing Form Themes And CSS