Tips, tricks and ideas for non developer geeks
There are currently 489 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, and D365 Marketing (Customer Insights - Journeys).
We’ve seen recordings in Clarity, and the integration Microsoft Clarity has with Google Analytics. Next, let’s take a look at heatmaps. Heatmaps are not new, with many great email marketing products including them to see where on your emails the recipients clicked and interacted. It’s a way to visualise your email to gauge how successful … Continue reading Understanding Heatmaps In Microsoft Clarity
I’ve mentioned before, Microsoft Clarity is not a replacement for Google Analytics, nor is it a comparable product. Instead, it should be used in addition to Google Analytics. In fact, there is a Google Analytics integration from Microsoft Clarity. Connecting the two products provides a session playback link within Google Analytics which can be added … Continue reading Google Analytics Integration With Microsoft Clarity
You’ve added the tracking code to your website, and you’ve been looking over the dashboard…. now let’s check out the recordings! A recording covers a session that occurred on your site. What’s a session? It’s defined as the amount of time a user spent on your site. A single user can open multiple sessions that … Continue reading Reviewing Recordings In Microsoft Clarity
Once your Microsoft Clarity tracking code has been added to your website, and you’ve waited a few hours, it’s time to check out your data. In this post, let’s walk through the dashboard to get an understanding of the metrics and analytics provided. After logging in to Microsoft Clarity, you can navigate to your project … Continue reading Overview Of Microsoft Clarity Dashboard
If you read through my previous blog, hopefully, you have some understanding of what Microsoft Clarity is (and maybe what it is not!). Now let’s get to the meat and potatoes and get it installed on a website. This blog will walk through how to sign up and add tracking code to your site. First, … Continue reading Installation of Microsoft Clarity
A few weeks ago I was tagged in something on LinkedIn by Neil Benson, asking if I would do a 30 day series on Microsoft Clarity. I’d not even heard of it, but it was only launched on October 28th, 2020… so I think I can be forgiven 😉. Clarity is an analytics tool, providing … Continue reading Microsoft Clarity Or Google Analytics?
Creating surveys in D365 Customer Voice and adding multiple languages provides organisations with a way to request feedback in their language of choice. I’ve got a post about how to add the various languages to your survey, and how you can embed a survey on a webpage and set a specific language. What if you … Continue reading Share D365 Customer Voice Survey Via URL With The Correct Language
In a previous post, I walked through how to add multiple languages to a survey in Dynamics 365 Customer Voice. Your surveys can then be embedded on a website, providing the ability for them to be responded to from a web page. Simply embedding them using the code provided in D365 Customer Voice will make … Continue reading Set Language For D365 Customer Voice Survey Embedded On Website
Dynamics 365 Customer Voice surveys are added initially using the Default language based on the language of the Microsoft Office 365 environment where Customer Voice is set up. Additional languages can be added to a survey, providing a way to request feedback in languages more familiar or native to the respondents. If there is a … Continue reading Adding Multiple Languages To Your D365 Customer Voice Survey
Microsoft is continually making changes to Dynamics 365 Customer Voice. This includes new functionality that’s immediate and noticeable and sometimes comes in the form of a simple new field that allows us to do so much more. The Details of the Survey Response or msfp_questionresponseslist field is one such field. In this post let’s dig … Continue reading Sending Notifications From The Details Of Survey Responses
