There are currently 489 articles on my site. You can scroll through the latest posts below, or use the search functionality to find content based on specific key words. Articles cover a range of subjects including Dynamics 365 Customer Engagement, Power Automate, Power Apps Portals, and D365 Marketing (Customer Insights - Journeys).

Blog

The Upgrade Process From Forms Pro To Customer Voice

If you are currently a Forms Pro customer, hopefully, you didn’t miss the announcement a few weeks ago: Forms Pro is becoming Dynamics 365 Customer Voice. Upgrades will begin in August, but what should you expect? Let’s take a quick look. Once your transition has occurred and you go to https://forms.office.com/ you will see a … Continue reading The Upgrade Process From Forms Pro To Customer Voice

Forms Pro Becomes Customer Voice

What? Why? When? All valid questions. During the Inspire event (July 21st 2020) Microsoft made a massive announcement about changes coming to their survey and feedback offering. It seems like about a year ago that Microsoft launched Forms Pro (pretty much give or take a few weeks!), which provided functionality tied into the Common Data … Continue reading Forms Pro Becomes Customer Voice

Using Google Analytics & Google Tag Manager In A Dynamics Portal

In June 2020, I put together a 30-day series that covered Google Analytics. Since then, I have had several questions about how you can add it to a Dynamics Portal, but using Google Tag Manager. So a quick blog and video hopefully will help! Here are the main points, but the video walks through the … Continue reading Using Google Analytics & Google Tag Manager In A Dynamics Portal

Part 29 – Using Keyboard Shortcuts in Google Analytics

Hopefully, you’ve been using Google Analytics for some time now and learning how to navigate around and move through all of the different screens, dashboards and reports. Did you know there is a faster way to move around? We can access keyboard shortcuts to navigate through the application. When in Google Analytics, click the Shift … Continue reading Part 29 – Using Keyboard Shortcuts in Google Analytics

Part 28 – Using Google Optimize For Personalisation On Your Website

In Part 26 of this Google Analytics Series, we reviewed how to add an A/B test to your website using Google Optimize. Then in Part 27 we looked at the reporting and analytics for Google Optimize. Another experience we can create is one that’s personalised and shows a version of a web page to specific … Continue reading Part 28 – Using Google Optimize For Personalisation On Your Website

Part 27 – Reviewing Google Optimize Reports & Analytics

In the post yesterday, we looked at using Google Optimize to do A/B testing on a website page. Using Google Optimize gives us the ability to create a new experience, set an objective, then test several variances to see which one performs best to help you meet your objective. In this post, let’s look at … Continue reading Part 27 – Reviewing Google Optimize Reports & Analytics

Part 26 – Using Google Optimize For A/B Testing Of A Page

So far in this series, we have reviewed and set up many different tools that are all related to Google Analytics. We’ve used Google Tag Manager, Google Campaign URL Builder, Google Search Console and Google Data Studio. In this part of the series, we are going to jump in to Google Optimize. Optimize allows you … Continue reading Part 26 – Using Google Optimize For A/B Testing Of A Page