Voice of the Customer Is No More!

*** NOTE: ALL INFORMATION IS ACCURATE AT DATE OF PUBLISHING ***

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This is not news, I know, but trust me, if you are still using Voice of the Customer, you need to read this to make sure you are taking advantage of an amazing offer. Deprecation for Voice of the Customer was announced on July 1st, 2019 by Microsoft. Perhaps an unpopular opinion, but I loved Voice of the Customer (VoC), even going so far as to create a VoC playlist on my YouTube channel. The ability to trigger survey requests based on business processes and actions from Dynamics 365 Customer Engagement made it easy to send out emails with personalised surveys to customers. In walked Forms Pro, with the ability to interact with the responses using Microsoft Flow, with the responses being stored in the Common Data Service. Huge!

What does Forms Pro cost?

Forms Pro is not free, but Microsoft Forms Pro is included as part of the Dynamics 365 enterprise license. A tenant with a Dynamics 365 enterprise license has 2,000 responses per month included at the tenant level (irrespective of how many seats the tenant has). Forms Pro is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Talent, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Forms Pro separately.

An amazing offer from Microsoft

So, if you haven’t done anything about this change and are still using VoC, what should you do? First thing, stop creating any new VoC surveys. Second…. start reviewing documentation, blogs and videos on Forms Pro so you can see the possibilities. You can still create and distribute new surveys and collect responses until July 1st, 2020, but here is the biggest thing you will miss out on if you wait that long….an extra 48,000 survey responses a month until July 1st, 2021!!!

Yes, you read that correctly…. Microsoft are trying to help customers with the transition from VoC If you have been actively using VoC before July 1st, 2019 (basically before they announced the deprecation), you can request for the temporary Forms Pro capacity to be increased to 50,000 responses per month which will last until July 1st, 2021. To do this, you can contact vocsupport@microsoft.com to apply for this increase.

Make the transition!

This is honestly a big deal. It’s huge right? If you haven’t already started reviewing your current form requirements and comparing with Forms Pro, and starting the transition, do it now. Don’t miss out on the increase being offered.

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